Category Archives: Customer Service

Do you know what your Product Experience is?

Posted on December 23, 2008 by Calvin Warr

I read a really excellent article over at Marketingprofs.com and it really struck a chord with me. I have always like the idea of a Product Experience, or a user experience tied to the use of a product. But many … Continue reading →

Posted in Customer Service, product marketing | Tagged , , | 1 Comment

Customer Service – Customer or Process Driven?

Posted on November 22, 2008 by Calvin Warr

Here is a very interesting thought for all of us. If you ask anyone if they thought “customer service” is important, the answer would be an emphatic “yes”. After all, you don’t want to lose your job, or your customers. … Continue reading →

Posted in Customer Service, Online Games | Tagged , , , | Leave a comment

Customer Served – Legally

Posted on January 15, 2008 by Calvin Warr

It is not often that you read about a customer being served. Well, I mean, legally served. Actually, the customer was arrested. Our friend Kailani had this terrible experience which she talked about in her blog: Some People Just Shouldn’t … Continue reading →

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Merry Christmas!

Posted on December 23, 2007 by Calvin Warr

I would like to wish all readers and visitors to this blog a very Merry Christmas and a FABULOUS New Year ahead!

Posted in Customer Service, News, Personal Musings | Leave a comment

The customer is no longer king

Posted on November 27, 2007 by Calvin Warr

When Vista was launched a year ago, there was a lot of talk about how it (the launch) paled in comparison to Windows XP. Well, about a year on, and Vista is still struggling. Microsoft is a technology company. But … Continue reading →

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Another Toy Recall!

Posted on November 19, 2007 by Calvin Warr

This is getting scary! Yet another toy recall. What is worse, the problem this time is not only about toxic substances, the chemicals in question converts in to the “date rape” drug GHB (gamma-hydroxy butyrate) when ingested. That, on a … Continue reading →

Posted in Customer Service, Personal Musings | 3 Comments