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	<title>Online Marketing Should Be Fun! &#187; Customer Service</title>
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	<description>Marketing that brings a smile.</description>
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		<title>Do you know what your Product Experience is?</title>
		<link>http://www.calvinwarr.com/marketing/364/do-you-know-what-your-product-experience-is/</link>
		<comments>http://www.calvinwarr.com/marketing/364/do-you-know-what-your-product-experience-is/#comments</comments>
		<pubDate>Tue, 23 Dec 2008 14:59:24 +0000</pubDate>
		<dc:creator>Calvin Warr</dc:creator>
				<category><![CDATA[Customer Service]]></category>
		<category><![CDATA[product marketing]]></category>
		<category><![CDATA[experience marketing]]></category>
		<category><![CDATA[product]]></category>

		<guid isPermaLink="false">http://www.calvinwarr.com/?p=364</guid>
		<description><![CDATA[I read a really excellent article over at Marketingprofs.com and it really struck a chord with me. I have always like the idea of a Product Experience, or a user experience tied to the use of a product. But many companies seem to miss the point. They focus on &#8220;userability studies&#8221; and have a slew [...]]]></description>
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		<slash:comments>1</slash:comments>
		</item>
		<item>
		<title>Customer Service &#8211; Customer or Process Driven?</title>
		<link>http://www.calvinwarr.com/marketing/356/customer-service-customer-or-process-driven/</link>
		<comments>http://www.calvinwarr.com/marketing/356/customer-service-customer-or-process-driven/#comments</comments>
		<pubDate>Sat, 22 Nov 2008 14:56:14 +0000</pubDate>
		<dc:creator>Calvin Warr</dc:creator>
				<category><![CDATA[Customer Service]]></category>
		<category><![CDATA[Online Games]]></category>
		<category><![CDATA[customer driven]]></category>
		<category><![CDATA[international business]]></category>
		<category><![CDATA[process driven]]></category>

		<guid isPermaLink="false">http://www.calvinwarr.com/?p=356</guid>
		<description><![CDATA[Here is a very interesting thought for all of us. If you ask anyone if they thought &#8220;customer service&#8221; is important, the answer would be an emphatic &#8220;yes&#8221;. After all, you don&#8217;t want to lose your job, or your customers. Now, the interesting question is this: &#8220;How sincere are you about serving your customers?&#8221; There [...]]]></description>
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		<slash:comments>0</slash:comments>
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		<item>
		<title>Customer Served &#8211; Legally</title>
		<link>http://www.calvinwarr.com/marketing/278/customer-served-legally/</link>
		<comments>http://www.calvinwarr.com/marketing/278/customer-served-legally/#comments</comments>
		<pubDate>Tue, 15 Jan 2008 10:57:29 +0000</pubDate>
		<dc:creator>Calvin Warr</dc:creator>
				<category><![CDATA[Customer Service]]></category>
		<category><![CDATA[Personal Musings]]></category>

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		<description><![CDATA[It is not often that you read about a customer being served. Well, I mean, legally served. Actually, the customer was arrested. Our friend Kailani had this terrible experience which she talked about in her blog: Some People Just Shouldn&#8217;t Drink on Flights. Certainly, the customer is always right. However, once you violate the &#8220;higher [...]]]></description>
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		<slash:comments>0</slash:comments>
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		<title>Merry Christmas!</title>
		<link>http://www.calvinwarr.com/marketing/271/merry-christmas-2/</link>
		<comments>http://www.calvinwarr.com/marketing/271/merry-christmas-2/#comments</comments>
		<pubDate>Sun, 23 Dec 2007 16:33:51 +0000</pubDate>
		<dc:creator>Calvin Warr</dc:creator>
				<category><![CDATA[Customer Service]]></category>
		<category><![CDATA[News]]></category>
		<category><![CDATA[Personal Musings]]></category>

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		<description><![CDATA[I would like to wish all readers and visitors to this blog a very Merry Christmas and a FABULOUS New Year ahead!]]></description>
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		<slash:comments>0</slash:comments>
		</item>
		<item>
		<title>The customer is no longer king</title>
		<link>http://www.calvinwarr.com/marketing/253/the-customer-is-no-longer-king/</link>
		<comments>http://www.calvinwarr.com/marketing/253/the-customer-is-no-longer-king/#comments</comments>
		<pubDate>Tue, 27 Nov 2007 03:51:51 +0000</pubDate>
		<dc:creator>Calvin Warr</dc:creator>
				<category><![CDATA[Customer Service]]></category>
		<category><![CDATA[Personal Musings]]></category>

		<guid isPermaLink="false">http://www.calvinwarr.com/marketing/253/the-customer-is-no-longer-king/</guid>
		<description><![CDATA[When Vista was launched a year ago, there was a lot of talk about how it (the launch) paled in comparison to Windows XP. Well, about a year on, and Vista is still struggling. Microsoft is a technology company. But it is better known for its marketing finesse and its many litgations. Just saw this [...]]]></description>
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		<slash:comments>0</slash:comments>
		</item>
		<item>
		<title>Another Toy Recall!</title>
		<link>http://www.calvinwarr.com/marketing/252/another-toy-recall/</link>
		<comments>http://www.calvinwarr.com/marketing/252/another-toy-recall/#comments</comments>
		<pubDate>Mon, 19 Nov 2007 13:42:14 +0000</pubDate>
		<dc:creator>Calvin Warr</dc:creator>
				<category><![CDATA[Customer Service]]></category>
		<category><![CDATA[Personal Musings]]></category>

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		<description><![CDATA[This is getting scary! Yet another toy recall. What is worse, the problem this time is not only about toxic substances, the chemicals in question converts in to the &#8220;date rape&#8221; drug GHB (gamma-hydroxy butyrate) when ingested. That, on a child&#8217;s toy? I found out about this when both Charlene and Marcie blogged it. In [...]]]></description>
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		<slash:comments>3</slash:comments>
		</item>
		<item>
		<title>One Hell of a Product Launch &#8211; HellGate London</title>
		<link>http://www.calvinwarr.com/marketing/250/one-hell-of-a-product-launch-hellgate-london/</link>
		<comments>http://www.calvinwarr.com/marketing/250/one-hell-of-a-product-launch-hellgate-london/#comments</comments>
		<pubDate>Sun, 11 Nov 2007 00:01:46 +0000</pubDate>
		<dc:creator>Calvin Warr</dc:creator>
				<category><![CDATA[Customer Service]]></category>
		<category><![CDATA[Great Marketing]]></category>

		<guid isPermaLink="false">http://www.calvinwarr.com/marketing/250/one-hell-of-a-product-launch-hellgate-london/</guid>
		<description><![CDATA[For all the marketing folks out there, here is one way never to launch a product. Read on for the low-down on the fun and games. Not. The product in question here is a computer game called HellGate London. It was a much anticipated product and had a rousing response to its launch. However, it [...]]]></description>
		<wfw:commentRss>http://www.calvinwarr.com/marketing/250/one-hell-of-a-product-launch-hellgate-london/feed/</wfw:commentRss>
		<slash:comments>0</slash:comments>
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		<item>
		<title>Safe liposuction for me, please?</title>
		<link>http://www.calvinwarr.com/marketing/246/safe-liposuction-for-me-please/</link>
		<comments>http://www.calvinwarr.com/marketing/246/safe-liposuction-for-me-please/#comments</comments>
		<pubDate>Thu, 01 Nov 2007 07:59:43 +0000</pubDate>
		<dc:creator>Calvin Warr</dc:creator>
				<category><![CDATA[Customer Service]]></category>
		<category><![CDATA[PPP]]></category>
		<category><![CDATA[Personal Musings]]></category>

		<guid isPermaLink="false">http://www.calvinwarr.com/marketing/246/safe-liposuction-for-me-please/</guid>
		<description><![CDATA[I would like to protest a discrimination. You see, every time I see an advertisement on dieting or liposuction, they always seem to speak only to the women. Liposuction is for me! I mean, I have a spare tire around my middle that is interfering with my tying of shoe laces, if you get my [...]]]></description>
		<wfw:commentRss>http://www.calvinwarr.com/marketing/246/safe-liposuction-for-me-please/feed/</wfw:commentRss>
		<slash:comments>2</slash:comments>
		</item>
		<item>
		<title>Update &#8211; Shopping Cart Solution</title>
		<link>http://www.calvinwarr.com/marketing/242/update-shopping-cart-solution/</link>
		<comments>http://www.calvinwarr.com/marketing/242/update-shopping-cart-solution/#comments</comments>
		<pubDate>Thu, 25 Oct 2007 12:00:02 +0000</pubDate>
		<dc:creator>Calvin Warr</dc:creator>
				<category><![CDATA[Customer Service]]></category>
		<category><![CDATA[Entrepreneur]]></category>
		<category><![CDATA[Review]]></category>

		<guid isPermaLink="false">http://www.calvinwarr.com/marketing/242/update-shopping-cart-solution/</guid>
		<description><![CDATA[Some time ago, I reviewed a shopping cart solution that was pretty comprehensive and professional. I liked the fact that it had a free trial where you could actually use the shopping cart for 10 days, which should be enough time for you to figure out if this is a solution for you. But more [...]]]></description>
		<wfw:commentRss>http://www.calvinwarr.com/marketing/242/update-shopping-cart-solution/feed/</wfw:commentRss>
		<slash:comments>0</slash:comments>
		</item>
		<item>
		<title>Is this Good Marketing?</title>
		<link>http://www.calvinwarr.com/marketing/204/is-this-good-marketing/</link>
		<comments>http://www.calvinwarr.com/marketing/204/is-this-good-marketing/#comments</comments>
		<pubDate>Wed, 19 Sep 2007 12:31:49 +0000</pubDate>
		<dc:creator>Calvin Warr</dc:creator>
				<category><![CDATA[Customer Service]]></category>
		<category><![CDATA[Marketing Stuff]]></category>
		<category><![CDATA[News]]></category>

		<guid isPermaLink="false">http://www.calvinwarr.com/marketing/204/is-this-good-marketing/</guid>
		<description><![CDATA[Here is something that you can think about. Many times, when we are in marketing, we promote stuff. We use hyperboles and we cajole and flatter. We paint pictures with words and convey meanings with pictures. We communicate. Sometimes, we do smoke and mirrors. Sometimes, we distract. Sometimes, we mislead&#8230;? Take a look at this [...]]]></description>
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		<slash:comments>0</slash:comments>
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